Grievance Redressal Policy

Zorill is committed to resolving customer grievances promptly and fairly, in line with applicable consumer protection regulations in India.

How to Raise a Grievance

If you have a complaint regarding a product, order, or service, please write to us at zorillcares@gmail.com with your order number and details of the issue.

Resolution Timeline

We aim to acknowledge all grievances within 48 hours and resolve them within 7-10 business days, depending on the nature of the complaint.

Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are provided below:

Name: [Grievance Officer Name]
Designation: [Designation]
Email: [Grievance Officer Email]
Address: [Registered Business Address]

Important: This page currently contains placeholder text in the Grievance Officer section above. Indian e-commerce rules require you to publish a real, named grievance officer with contact details — please update this before the page goes live, and consider having it reviewed by legal counsel.