Refund policy

Refund policy

Return & Refund Policy

We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.


RETURN POLICY

  1. Return Policy
    Returns are accepted within 7 days of delivery for damaged or defective items.
    Items must be unused and returned in their original packaging.
    Proof of damage (photo/video) may be required for return approval.

    Exchange / Replacement Policy
    Exchange or replacement requests must be made within 7 days of delivery.
    Once approved, the exchanged or replaced product will be dispatched within 2–3 business Days and delivered with in 3-7 business days after the returned item is received and inspected.

    Delivery timelines may vary depending on location, but typically replacements will reach you within 7–10 business days.

    Refund Policy

    Once a return request is approved, we will process the refund within 3–5 business days.
    After processing, the refund will be credited to the original mode of payment within 7–10 business days, depending on the payment provider/bank.

    Shipping charges are non-refundable.

Note

We never ask for your Credit/Debit card numbers for initiating refund. Please never give Credit/Debit card numbers and OTP to anyone and also to Zorill.com