Order Cancellation Policy

Cancelling Before Shipment

You may cancel your order free of charge any time before it has been shipped. To cancel, please contact us at zorillcares@gmail.com with your order number, or use the "My Account" section if self-service cancellation is available.

Cancelling After Shipment

Once an order has been shipped, it can no longer be cancelled. In this case, you may refuse delivery or request a return once the item is received, in line with our Return & Refund Policy.

Refunds on Cancellation

If your order is cancelled before shipment and payment was already made, a full refund will be issued to your original payment method within 5-7 business days.

Order Cancellations by Zorill

We reserve the right to cancel an order in cases such as stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

Note: This is a starting template. Please confirm the actual cancellation window and process available in your store checkout before publishing.