Return & Refund Policy

Return Window

We offer a 30-day money-back return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How to Request a Return

To initiate a return, please contact us at zorillcares@gmail.com with your order number and reason for return. Our team will guide you through the pickup and return process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-7 business days.

Non-Returnable Items

Certain items such as personal care products, opened electronics, or items marked "Final Sale" may not be eligible for return. Any such exceptions will be noted on the product page.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos/videos of the issue so we can arrange a replacement or refund.

Note: This is a starting template. Please confirm exact timelines and exclusions that match your actual operations before publishing.